1999 Dodge Stratus Review, Atrain , From Ohio
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| ||Model of the car:||Strate ES|
| ||General comments:||I have had continual problems with my brakes. Every year I have to put brakes on my car. Now the paint on the hood is bubbling. Dealer tells me that it doesn't fall under the warranty since the paint isn't visibly peeling away. I have been lied to by the dealer when replacing control arms. Told by them that they would cover cost of parts if I paid service fee. I questioned them about their policy of returning the parts to Chrysler and getting paid for them, they told me that wasn't the case. So I asked for the parts when they replaced them. Sure enough, the service manager calls me wondering if I have the parts still. They are able to return them to Chrysler. I do battle with the dealership, I write a letter to Chrysler, and nothing. Worst part, the "rattle" noise that was there, is still there! Service manager told me it had something to do with my brakes and that they could fix that but he wasn't sure if I would have to pay for it. I told him absolutely not. If they didn't cover the cost, don't touch my car. They repaired it and the noise was gone for a couple months. Chrysler knows there is a problem with their braking system and yet does nothing to rectify it. I owned a Dodge Shadow before this car and drove it 9 years with replacing the brakes once and the clutch once, all in the 7th year of ownership. I have two years to pay on this car and will get rid of it immediately when it is paid off, if not before. It scares me with what might happen next! |
I am most disappointed with Chrysler and their lack of concern for customer satisfaction.
| ||What things have gone wrong with the car:||Brakes, paint bubbling as well as overall paint job on car, a|
| ||Previous car:||Dodge Shadow...a great car. I should have never sold it...|